What does a cover plan include?
Each plan includes unlimited callouts, parts and labour, and fast access to qualified engineers. Depending on the plan you choose, you can get protection for your boiler, heating, plumbing, electrics, drains, pests, locks, and even a Landlord Gas Safety Inspection.
Are there any hidden fees or extra charges?
No, all repairs covered under your plan include parts and labour with no additional costs. The price you see is the price you pay, with no excess fees or unexpected bills.
How quickly will an engineer arrive if something goes wrong?
We aim to respond as quickly as possible, especially for urgent issues. Once you report a problem, our team will arrange a visit from a qualified engineer to resolve the issue promptly.
Do you provide cover for rental properties?
Yes, we offer dedicated Landlord Cover starting from £12/month. This includes all essential repairs plus an annual Gas Safety Inspection (CP12), making it easy to stay compliant and keep tenants safe.
Is there a limit to how many times I can call you out?
No, there’s no limit. All plans include unlimited callouts, so you can contact us whenever something goes wrong, whether it’s a minor issue or an emergency.
Do I need an inspection before signing up?
No pre-inspection is required. You can sign up in just a few minutes, and your cover begins from the start date you choose.
Who carries out the repairs and services?
All work is completed by fully qualified, UK-based engineers, including Gas Safe registered engineers for boiler and gas-related work.
How do I claim if something breaks down?
You can contact our support team 24/7. Simply tell us what’s happened, and we’ll arrange for an engineer to attend and fix the issue as quickly as possible.
Can I change my plan later?
Yes, you can upgrade your plan at any time if you need broader coverage for more areas of your home or rental property.